Privacy Policy

Introduction

Bliss UK Group Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including through our website and services. By using our services, you agree to the practices described in this policy.

 

Information We Collect

We collect and process the following types of personal data:

1. Personal Identification Information

   • Name

   • Address

   • Email address

   • Phone number

   • Company name (if applicable)

2. Financial and Transactional Data

   • Payment details

   • Purchase history

   • Invoices

3. Technical Data

   • IP address

   • Browser type and version

   • Time zone setting

   • Operating system and platform

   • Usage data, including how you use our website, products, and services

4. Marketing and Communication Preferences

   • Subscription preferences

   • Feedback, comments, and survey responses

 

How We Collect Your Data

We collect personal information from you in various ways:

• Direct Interactions: When you provide information by filling out forms on our website, by corresponding with us via phone, email, or other methods, or through interactions with our customer service team.

• Automated Technologies: As you use our website, we automatically collect technical data using cookies and similar tracking technologies.

• Third Parties or Publicly Available Sources: We may receive personal data from third parties, such as analytics providers or advertising networks.

 

How We Use Your Data

We process your personal data for the following purposes:

1. To Fulfill Contracts: To provide you with the products and services you have requested, including managing orders, processing payments, and delivering goods.

2. Customer Support: To manage and respond to your inquiries, complaints, or service requests.

3. Marketing: To send promotional materials, newsletters, or other communications that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.

4. Analytics and Improvement: To analyse trends, improve our website, products, and services, and ensure a better user experience.

5. Legal Obligations: To comply with legal requirements, such as tax regulations and other statutory obligations.

 

Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: When you give your consent to receive marketing communications or other specific services.

• Contractual Necessity: To fulfill a contract with you or provide a service you have requested.

• Legal Obligation: When we are required to comply with legal obligations.

• Legitimate Interests: When it is necessary for our legitimate business interests, such as improving our services, securing our systems, or conducting marketing, provided that your rights are not overridden.

 

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT support, marketing services, or logistics providers.

• Legal Authorities: When required by law or in response to legal requests, including enforcing our terms of service, addressing fraud, or protecting our rights.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymise your data.

 

Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to safeguard your data, please be aware that no transmission over the internet or method of storage is completely secure.

 

Your Data Protection Rights

Under data protection laws, you have the following rights:

1. Right to Access: You have the right to request copies of your personal data.

2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.

3. Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.

4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

5. Right to Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.

6. Right to Object: You have the right to object to our processing of your personal data in some cases.

 

If you make a request, we will respond within one month. For more information, or to exercise any of these rights, please contact us at the details below.

 

Cookies

Our website uses cookies to enhance the user experience and analyse web traffic. For more information on how we use cookies, please review our Cookies Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any changes will be posted on this page, and we will notify you where required by law.

 

Contact Us

If you have any questions or concerns about our use of cookies, please contact us by phone +44 (0) 1234 860 230 or by email support@blissukgroup.co.uk and a member of our team will be happy to help.

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This policy provides transparency about how Bliss UK Group Ltd collects and handles personal data, helping ensure compliance with data protection regulations such as the GDPR.