Terms & Conditions
DEFINITIONS WITHIN THESE TERMS AND CONDITIONS:
‘SELLER’ means Bliss UK Group Ltd (registered in England under number 14348727).
‘BUYER’ means the person, company or organisation legally accepting the Terms and Conditions herein.
‘ALL PARTIES’ means both ‘SELLER’ and ‘BUYER’.
‘TERMS AND CONDITIONS’ means the bulleted and numbered articles, as defined within this document, and any variation thereof as provided by the Seller to the Buyer and as accepted by all parties.
‘GOODS’ means any parts, products, consumables and any other physical item, or items, noted on the Seller’s official paperwork to the Buyer.
‘PROVISION/S’ means one or more Terms and Conditions as defined within this document.
1. GENERAL, RISK AND TITLE OF GOODS
1.1 The Seller reserves the right, at any time, to modify, alter, enhance or update these Terms and Conditions, and any new editions of these Terms and Conditions shall be issued in writing to the Buyer for acceptance. Accounts pending acceptance of Terms and Conditions shall be placed and remain on ‘stop’ until the Seller receives confirmation of acceptance from the Buyer.
1.2 Any mutually agreed variation to these Terms and Conditions shall have no effect to these Terms and Conditions and so form no part of this contract, unless agreed in writing by the Seller.
1.3 The Buyer agrees and confirms that all information provided as part of this account application is true and correct to the best of the Buyer’s knowledge, and that providing false or misleading information, will cause delays and or affect the approval of the Buyer’s application and may result in an application rejection.
1.4 The Buyer shall be informed in writing whether the Buyer’s account application has been successful or unsuccessful. In the case of a successful application, the Buyer will be sent a confirmation letter from the Seller by email, detailing the unique customer account number, credit limit and credit payment terms.
1.5 The Seller cannot accept any liability or claims for aborted or cancelled installation costs, damages to property or compensation if any Goods are damaged, faulty or not suitable for any reason. Damaged Goods must be checked by the Buyer and declared to the Seller within the 48 hour timeframe mentioned in point 3.13 of these Terms and Conditions, prior to beginning the installation process.
1.6 Risk of loss or damage to Goods shall pass to the Buyer as soon as the Goods reach the destination defined by the Buyer in the purchase order, and or the ‘Ship To’ section of the Seller’s sales invoice.
1.7 Title of Goods shall pass to the Buyer as soon as the Seller’s sales invoice for the said Goods has been settled in full and the funds confirmed as received by the Seller.
1.8 Should a provision within these Terms and Conditions be deemed unenforceable in a court of law, all other provisions within these Terms and Conditions shall not be affected and so remain enforceable.
1.9 Should a provision within these Terms and Conditions be breached by the Buyer and the Seller decides to waive that provision, the Seller reserves the right to enforce that provision in the event of any further breaches.
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2. INVOICES, TERMS OF PAYMENT AND CREDIT FACILITIES
2.1 The Seller reserves the right to review credit limits and terms periodically and alter or withdraw them at any point that the Seller feels it is necessary to do so. Changes will be detailed in a credit review letter and sent to the Buyer by email to notify the Buyer of the changes. Credit limits and terms will never be increased without the Buyer’s consent.
2.2 The Buyer agrees for us to carry out credit checks periodically and store any financial information provided to the Seller as part of the credit check and or by the Buyer.
2.3 Payment shall not be deemed as received until the Seller confirms receipt of cleared bank funds for the full sum payable stated on the sales invoice. The Seller will not be able to accept any part payments, deductions, counterclaims or discounts for orders without these having been agreed by the Seller in writing prior to submitting the order.
2.4 In accordance with the UK Governments Late Payment of Commercial Debts (Interest) Act 1998 the Seller reserves the right to charge the Buyer ‘statutory interest’, plus the Bank of England base rate on any overdue debts and a fixed sum for recovering any late overdue debts. A supplemental invoice will be issued by the Seller for these costs and become immediately due for payment by the Buyer.
2.5 The Seller’s standard payment terms are 30 days from end of month. Therefore, payments must be received by the end of the month following the month of the invoice.
2.6 All invoices are issued electronically via email once delivery has been completed or the Goods are deemed ‘ready for collection’ from our warehouse for the Buyer to collect the Goods.
2.7 All discrepancies or queries related to an invoice issued by the Seller must be brought to the Seller’s attention in writing within 7 days of the date stated on the official invoice.
2.8 Statements of account are sent electronically by email at the beginning of the month (usually the 1st or 2nd working day) detailing any balances due or overdue for payment.
2.9 The Buyer agrees to reconcile the Buyer’s monthly statement with the Buyer’s own accounting records to ensure that all invoices are received and approved for payment in preparation for payment at the end of the calendar month. Any missing invoices and or supporting documents should be requested immediately to avoid delays in payment when the invoices fall overdue for payment.
2.10 Accounts with overdue balances will be placed on ‘stop’ on the 10th day of the calendar month and shall remain on ‘stop’ until the account is brought back up to date. All deliveries due to be completed on and from this date shall be suspended until the account is confirmed by the Seller as up to date.
2.11 The Buyer must notify the Seller immediately in writing should the Buyer be experiencing difficulty in settling any overdue debts.
2.12 Under no circumstances will payment plans, or any variation of a payment plan be honoured unless agreed in writing with the Seller.
3. QUOTATIONS, ORDERING AND FULFILLMENT
3.1 All oral and written quotations provided by the Seller are subject to this contract and unless stated otherwise in writing by the Seller, are valid for 30 days only from the date stated on the quotation.
3.2 All orders must be submitted to the Seller in writing in the form of an official purchase order, with a valid unique purchase order number, before they are able to be processed.
3.3 To confirm the Buyer’s order the Seller will email an order acknowledgement to the Buyer. The Buyer agrees to check order acknowledgements for any errors and to bring any errors to the Seller’s attention without delay. Any delay could result in incorrect Goods being despatched or an incorrect delivery address used. The order acknowledgement constitutes acceptance of the Buyer’s order by the Seller and at this point a contract of sale is formed between the Buyer and the Seller.
3.4 If any Goods from the Buyer’s order are not available, the Seller will contact the Buyer at the earliest opportunity to discuss the Buyer’s choice to cancel the order, or put the Goods on back order.
3.5 To receive ‘carriage paid’ the buyer’s order value must reach £150 + VAT.
3.6 The Seller may use couriers to deliver Goods around the UK to Buyers. The courier used will depend on the Goods ordered and the destination of where the Goods are to be delivered to. Wherever possible and practical, the Seller will notify the Buyer of the courier used for the Buyer’s order. This information is usually available once the order has been despatched.
3.7 Where supplied to the Seller by the courier, the Seller will supply the Buyer with a delivery tracking reference number for the Buyer’s order.
3.8 All deliveries must be signed for on receipt by a duly authorised signatory at the delivery address.
3.9 All delivery dates provided are approximate and the Seller cannot accept any liability whatsoever in respect to late deliveries. Any quoted delivery times are based on when the Goods leave the Seller’s warehouse and specifically not from the time that the Buyer places an order.
3.10 The Seller endeavours to deliver the Buyer’s Goods within the estimated timeframe to the requested delivery destination.
3.11 The Seller reserves the right to contact the Buyer to confirm that the delivery destination is suitable and safe. Should the delivery destination confirmed to be suitable and safe by the Buyer but deemed unsuitable or unsafe by the Seller and or courier at the time of delivery, the Seller and or courier reserves the right to refuse delivery of the Goods entirely and once returned back to the Seller’s warehouse, refund any monies paid for the order less any delivery costs.
3.12 On delivery, Goods must be thoroughly checked against the packing slip for any processing errors, picking errors, missing Goods and any Goods which may have damages and or defects. Goods must be signed for at the time of delivery by a duly authorised signatory to confirm they were received in good condition. The Seller will not be able to accept any delivery notes that are marked with ‘unchecked’ or any other word, words, phrase, phrases or term designed to obviate the need for the recipient to check the delivered Goods before signing for them.
3.13 The Seller shall accept no liability for non-delivery, missing and or supply of incorrect or damaged Goods unless the Seller is notified by the Buyer in writing within 48 hours of the actual delivery date. The Seller shall rectify any issues with orders provided the issues are brought to the Seller’s attention within the 48 hour timeframe previously mentioned within this provision.
3.14 The Seller cannot accept any liability for any failure to supply or ship any Goods where this results from acts of god, civil commotion, riots, floods, drought, fire, war, legislation or any other factor which is outside, or deemed to be outside, of the Seller’s control, or it’s decision on reasonable grounds not to supply any Goods for reasons of suspicion of credit card fraud or similar fraudulent or unlawful means, provided that the Seller takes all reasonable steps to notify the Buyer within 14 days of the order being accepted, that the Goods will not be supplied.
3.15 If for any reason the despatching of an order is split and so delivered in instalments, each delivery made to complete the order, shall form a separate contract of these Terms and Conditions.
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4. DISCREPANCIES, RETURNS, CREDIT NOTES, REFUNDS AND CANCELLATIONS
4.1 Goods should not be sent back to the Seller without a returns note provided by the Seller. The Seller must ascertain and categorise the reason for the return prior to the returning of Goods to the warehouse. The Seller also needs to be able to trace the Goods return and confirm receipt of the Goods at the warehouse. Failure to follow this procedure could result in a delay in processing the Buyer’s return and receipt of any subsequent credit note or refund. Where proper process is followed, the Seller aims to process all credit notes and refunds in a prompt and timely manner.
4.2 If the Buyer receives an order and then has a change of mind, the Buyer can contact the Seller at anytime within 30 days of the order delivery date to request a return.
4.3 There will be a 10% restocking fee on all orders that are returned to the Seller and or refused on delivery by the Buyer for the following reasons: no longer required, unwanted, ordered in error. Goods returned to the Seller for any of these reasons must be returned in a resalable condition. It is the responsibility of the Buyer to ensure that the returned Goods reach the Seller in good resalable condition. The Goods must be in their original, undamaged packaging. The Seller reserves the right to refuse any credit notes or refunds for any Goods returned with packaging that has been tampered with in any way or is deemed not to be packaged in the original packaging.
4.4 Credit notes and refunds for Goods no longer required, unwanted or ordered in error will not include any original delivery charges.
4.5 Any approved credit notes and refunds will aim to be made within 14 days of the Seller receiving the Buyer’s returned Goods. Any approved credit notes and refunds will be made back to the Buyer’s trade account or to the bank account from which the payment was received.
4.6 Where Goods that have been supplied by the Seller, develop a fault within the manufacturers guarantee period, the Buyer should immediately contact the Seller for further instruction.
​4.7 The Seller cannot accept any returns for installed Goods which have been correctly supplied by the Seller as per the order sent from the Buyer, unless found to have a manufacturing fault/defect.
4.8 Orders accepted by the Seller may not be cancelled by the Buyer unless agreed in writing with the Seller. The Buyer indemnifies the Seller against any costs incurred for order cancellations.
5. PRICE, SPECIFICATION, DESCRIPTION AND WARRANTY OF GOODS
5.1 The Seller reserves the right to change any descriptions, drawings, specifications, technical data, illustrations, brochures, pricing and advertising material at any time without notice.
5.2 All images included in the Seller’s marketing material are for illustration purposes only and may not be a true colour match or likeness to the physical Goods. The Seller shall endeavour to provide the closest match in colour and quality of the Goods however, the Seller does not accept liability for mismatches in the finish, colour or texture of the Goods as specifically Goods containing natural materials may vary in colour, texture and composition from time to time.
5.3 The product code, name, price, quantity, colour, and model of the Goods shall be stated in the Seller’s quotation and order acknowledgement. The Buyer agrees to check these documents and notify the Seller of any processing errors or anything that does not match or meet the Buyer’s expectations, so that corrections can be made by the Seller, should a mistake have been made.
5.4 The Buyer acknowledges that the warranty period of Goods varies per product and that this information can be provided upon request.
6. INSOLVENCY OF THE BUYER AND RETENTION OF TITLE
6.1 In the event that the Buyer begins to become or becomes insolvent resulting in voluntary or involuntary, liquidation or administration, the Seller reserves the right to contact the liquidator or administrator without the Buyers consent to request and complete a ‘proof of debt’ form to recover any monies owed to the Seller by the Buyer.
6.2 As per provision 1.7, all Goods remain the property of the Seller until such time as they have been paid for in full by cleared funds received by the Seller. The Seller reserves the right to contact the liquidator or administrator without the Buyer’s consent to request consent to enter the Buyer’s premises to repossess any unpaid Goods.
7. DATA PROCESSING AND PROTECTION
7.1 In accordance with the GDPR Regulations all personal data provided to the Seller by the Buyer, will be used as per the Seller’s Privacy Policy which is available upon request from the Seller.
7.2 The Seller agrees to only store personal data for as long as it is deemed to be required by the Seller, and or retained under English law. Following which, all personal data will be disposed of in accordance with best practice and in line with the GDPR Regulations.
8. JURISDICTION
8.1 The provisions within this contract will be governed by the laws of England and English courts will have the sole jurisdiction in all matters arising out of these Terms and Conditions.